Give yourself time to calm down before you respond. Have you witnessed behaviors that should be improved? Learn how to control your emotions at work. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways. Being polite is a simple way to keep your workplace civil and positive, even the face of challenging tasks and negative events. Customer Service is a Culture not a Department – Seminar, Customer Service and Appreciative Inquiry, Helping Others Succeed : Feedback and Accountability Strategies, Managing Multiple Priorities, Projects, and Deadlines, 3 Reasons Why Being Polite at Work Matters, Webinar : Creating a Motivational Climate, Management and Leadership Certificate (Virtual Training), LHU Leadership Institute Certificate (Virtual Training). Politeness is easy to learn and will become second nature the more you practice. Polite, thoughtful reactions and responses to everyday interactions can mean the difference between acceptance and frustration from the other party. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. @iqurattariq Being considerate to me means respecting other person’s boundaries and always evaluating your actions and their impact on others. There are exceptions, of course, such as family tragedies or recovering from an accident, that leave us feeling sad and vulnerable for periods of time. Being tactful and respectful It’s important that we develop the ability to be respectful towards others. Take time to decide whether information delivered in a printed copy would work better than an email or if a general memo will suffice. By Harvey Mackay . As a professional, you need to take responsibility for yourself and your work. Instead, take the time to be courteous and uphold the small courtesies of life, even when you feel like you would like to sock someone in the nose. This had led to the loss of simple social rules that some might take for granted and that are particularly powerful, if not fundamental to … Being a true professional is a valuable and rewarding attribute. For more information, see our Cookie Policy. I couldn’t agree more. See our, The Pride and Confusion of a Unique Career…, The Toughest Interview Question I’ve Ever…. Put simply, greater diversity means greater business vibrancy, and you must ensure you stress the importance of respect in the workplace to reflect this. Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. However, I’m not convinced that it is a generational issue, does being polite at work matter? Does doing your job mean that you are not social, courteous, and polite? A simple acknowledgments of “good morning,” or “excuse me” when squeezing in to the kitchen to get coffee go a long way. However, I’m not convinced that it is a generational issue, does being polite at work matter? Being polite can help you have better relationships with people and even open doors for you professionally. The book Courage Goes to Work: How to Build Backbones, Boost Performance, and Get Results hit the bookstores in fall 2008, just about the time the financial markets imploded. Avoid Being Unprofessional. Fixing those internal problems can go a long way in creating a more polite and courteous customer experience. Thus, the importance of communication skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity. Most of us don't work in either of those worlds. Image via The Mop Top Business is about relationships. Respect towards others should be standard behavior in the workplace, regardless of role, rank, or reputation. If employees are scared of communicating their thoughts and ideas out of … Being kind doesn’t mean that you should allow yourself to be taken advantage of. Therefore it’s important to behave in a polite and pleasing way towards others. And you will be not allowed to change things as you like. Visit the elderly – Stop off at a nursing home or retirement center and ask the director or manager if there is anyone who would enjoy having a visitor. The best part? The art of diplomacy (or tact) can be the deciding factor between hurt feelings and a positive encounter, both in the workplace and beyond. Regardless of circumstances, we must make the conscious effort to step outside of ourselves and treat others with respect. It makes them feel important. When employees have the opportunity to express their ideas openly, they are more likely to present their ideas without fear of ridicule or retaliation. Never React Emotionally. The importance of accuracy and precision in the workplace cannot be understated. Each member worker has his own niche. - Be courteous and have good manners - Be punctual, get into the habit of being on time - Keep confidential details confidential - Do what needs to be done, do not leave it for others to do - Listen to others Politeness matters and it is often connected with the concept of rude behavior, an image or stereotype that every business or individual should choose to avoid. Being courteous to a customer decreases the likelihood of escalation to a supervisor or cancellation because it quickly shows the customer that the representative has the skills to build a relationship. We live somewhere in between the sports stadium and the law office where customers have problems or needs and they're looking for solutions – Now or they don't know what they are looking for at all and can only describe their situation to us and hope that we can find a solution for them quickly. She doesn’t have the stress experienced by employees who don’t receive the same respect. As a student of art and design, I’ve been part of many critiques where work is put up for others to judge. . And that’s as true in the workplace as it is anywhere else. Decide if you really want help before you ask for help. Don’t leave them in the sink for someone else to find. But as companies have become more … Mind your manners. (Your mother probably doesn’t work at your office.) Being a professional is about living an exemplary live within and without the organization. The Importance of Being Polite and Courteous. Use appropriate language – be respectful of gender, race, religion, political viewpoints and other potentially controversial or difficult subjects. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways. Recently I’ve heard a lot of chatter about manners, being polite, and proper etiquette. Yes, organizations with a culture that encourages and supports good professional etiquette which includes being polite have much lower employee turnover and happier customers. Many men fail because they do not see the importance of being kind and courteous to the men under them. Feb 6, 2012, 9:15am EST. It let me better appreciate the value of being a real person in the workplace. Hi Dennis, The Importance of Being Polite and Etiquette In the rush of every day’s life people have become more self-absorbed, to the point of not even looking around them. While it may be difficult to understand the conditions that affect every co-worker, vendor or client, a polite word or gesture can go a long way to building a relationship and establishing a positive rapport. There are two things under the sun that man cannot live without: work and love. Instead, take the time to be courteous and uphold the small courtesies of life, even when you feel like you would like to sock someone in the nose. I want my children to understand that you don’t need to be forceful to get what you want in life. Being courteous can take effort to develop and use consistently, especially in difficult workplaces. He is a five-time author and the founder of Appreciative Strategies, LLC. Even if we don’t feel chipper some mornings, it’s not everyone else’s problem. Being polite in the workplace is a useful skill. Polite behavior helps maintain positive inter-personal relationships, even if we are unfamiliar with the influences others may be feeling. When another person has your respect, they have freedom—freedom to perform without the worry of being the subject of gossip and ridicule. Happy Boss, Happy Life? They aren't afraid to share knowledge, opinions, or simply an extra pair of hands. The people around you may be feeling just as miserable, but you do not necessarily want their misery dumped on you, so do not share yours with them. Being in the workplace for more than a few years, politeness and social graces lubricate the wheels of business. Courtesy is the use of polite manners. Being disagreeable as a man pays off more than being disagreeable as a woman, perhaps because it fits our societal expectations of men being more driven and cutthroat than women. Practicing will definitely improve the atmosphere at work. Is being polite can help increase overall productivity any society that is important vocal and communicative leads to a work. 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